AI
Last updated: May 14, 2026Reviewed by Priya Sharma
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Decagon

Enterprise AI customer support agents

EnterpriseAI Customer Support4.6/5

Decagon builds enterprise-grade AI agents for customer support. Used by Notion, Bilt, Eventbrite, and others to deflect 70%+ of support tickets while maintaining quality. Backed by a16z and Bain.

What Decagon is

Enterprise AI agents for customer support. 70%+ ticket deflection with quality, used by Notion, Bilt, Eventbrite.

The honest take

For large enterprises serious about support automation, Decagon is one of two real options (the other being Sierra). For SMBs, it's overkill.

Best for

  • Enterprises with 100k+ support tickets/month

Skip if

  • You're a small business — try Intercom's Fin or Zendesk AI

Pricing

PlanPriceWhat you get
Enterprise
Custom
  • Dedicated success
  • SLA
  • Compliance

Pricing last verified May 1, 2026

Pros

  • Best-in-class quality for enterprise support
  • Real ticket deflection metrics
  • Strong customer list

Cons

  • Enterprise-only — no self-serve
  • Custom pricing

Our verdict

Decagon is the enterprise AI support tool that delivers on the deflection promise without sacrificing quality. Used by serious companies for serious volumes.

Frequently Asked Questions

Looking at alternatives? See our Decagon alternatives guide

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