Sierra (founded by Bret Taylor and Clay Bavor) builds AI agents for customer experience — support, sales, retention. The platform is opinionated about agent design, observability, and the human-AI handoff. Customers include SiriusXM, WeightWatchers, and Sonos.
Bret Taylor's enterprise AI platform for customer experience. Voice and chat agents, strong observability, outcome-based pricing.
For large consumer brands wanting enterprise-grade AI CX, Sierra is one of the two top picks (alongside Decagon). The outcome-based pricing is genuinely better than per-seat for this use case.
| Plan | Price | What you get |
|---|---|---|
| Enterprise | Custom (outcome-based) |
|
Pricing last verified May 1, 2026
Sierra is the premium-brand AI CX platform of 2026. The outcome-based pricing is genuinely customer-aligned. Big brands are signing.
